Privacy policy

Last updated: 28 November 2025

This policy explains how we collect, use, store, and share personal data for the website at https://woolleygrange.uk.

If you do not agree with this policy, do not use the website.

Who is responsible for your data

This website is run by Woolley Grange Development Management Company Limited.

Email: management@woolleygrange.uk

Woolley Grange Development Management Company Limited acts as the data controller for any personal data collected through this website.

What personal data we collect

We collect only the data we need to run the website and respond to you.

Depending on how you use the site, this can include:

• Name
• Email address
• Message content and any details you choose to provide
• Your relationship to the estate, for example resident or owner, if you tell us
• Technical data, such as IP address, device information, browser type, pages visited, and time and date of access
• Cookie and analytics data, if enabled and accepted

We do not collect special category data on purpose. Do not send sensitive personal data through website forms or email.

How we collect data

We collect data when you:

• email us
• submit a form
• subscribe to updates, if offered
• browse the website, through cookies and similar technologies, if enabled

Why we use your data and our lawful basis

We use your personal data for these purposes:

• Responding to messages and enquiries
  • Purpose: reply to questions and manage requests
  • Lawful basis: legitimate interests
• Running and improving the website
  • Purpose: security, troubleshooting, measuring usage, improving content
  • Lawful basis: legitimate interests, and consent for non-essential cookies where used
• Sending updates, if you opt in
  • Purpose: send estate updates you asked for
  • Lawful basis: consent
• Managing access to restricted pages, if enabled
  • Purpose: allow residents access to documents or information
  • Lawful basis: legitimate interests, and performance of a contract where applicable

If you withdraw consent for optional cookies or email updates, this does not affect processing already carried out.

Cookies and analytics

We use cookies to make the site work and to understand how it is used.

• Essential cookies: used for site functions and security, where required
• Optional analytics cookies: used to understand page usage and improve content

If analytics is enabled, we only use it after you accept non-essential cookies.

See the Cookie policy for details, if published on the site.

Who we share your data with

We share personal data only where needed to run the site or respond to you.

This can include:

• Website hosting and content delivery providers
• Email providers used to receive or send messages
• Analytics providers, if enabled and accepted
• Professional advisers where needed, for example legal or accounting
• Authorities, where we have a legal duty to do so

We do not sell your personal data.

International transfers

Some service providers store or process data outside the UK.

Where this happens, we use safeguards required by UK data protection law, such as appropriate contractual protections.

How long we keep your data

We keep personal data only for as long as needed.

Typical retention:

• Enquiry emails and messages: up to 24 months, unless a longer period is needed to handle an ongoing issue
• Security logs: between 30 and 180 days
• Analytics data: up to 26 months, depending on provider settings
• Mailing list data: until you unsubscribe

Your data protection rights

You have rights under UK GDPR, including:

• Access to your personal data
• Correction of inaccurate data
• Erasure in certain situations
• Restriction of processing
• Objection to processing based on legitimate interests
• Data portability where the lawful basis is consent or contract
• Withdrawal of consent at any time, where consent is the lawful basis

To make a request, email management@woolleygrange.uk.

Keeping your data secure

We use reasonable measures to protect personal data, including access controls and secure hosting.

No website is guaranteed secure. You should take care when sending information online.

Links to other websites

We link to third-party websites where useful.

Those sites have their own privacy policies. We do not control them.

Children’s privacy

This website is not intended for children.

We do not knowingly collect data from children.

Changes to this policy

We update this policy sometimes. We will change the “Last updated” date at the top.

Complaints

If you are unhappy with how we handle your data, contact us first.

You can also complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/